Privacy Policy

Qualent Media (“Company,” “we,” “our,” or “us”) recognizes the importance of protecting the privacy of visitors to our website, prospective and current clients, business partners, and all individuals who interact with our services. We are committed to maintaining the confidentiality, integrity, and security of information entrusted to us.

This Privacy Policy describes, in detail, the categories of information we collect, the purposes for which we use such information, the conditions under which we may disclose it, the safeguards implemented to protect it, and the rights available to you with respect to your information.

By accessing our website or utilizing our services, you expressly consent to the terms and practices set forth in this Privacy Policy. If you do not agree with the provisions contained herein, you are advised not to use our website or services.

Information We Collect

We may collect, store, and process the following categories of information:

• Identification and Contact Information
  Names, email addresses, telephone numbers, job titles, company names, postal addresses, and other business or professional identifiers provided voluntarily when completing forms, requesting information, subscribing to newsletters, or engaging in correspondence with us.
• Business and Professional Information
  Company details, industry classification, organizational role, professional interests, and service preferences required to deliver business-to-business marketing and lead generation services.
• Technical and Usage Data
  Internet Protocol (IP) addresses, browser types and versions, operating systems, device identifiers, geographical location data, referring websites, access dates and times, clickstream data, duration of website visits, and navigation patterns collected automatically through tracking technologies.
• Marketing and Engagement Data
  Information obtained when registering for events, webinars, downloads, or surveys, and information relating to your interactions with emails, advertisements, or online campaigns.
• Financial and Transactional Data
  Payment card details, billing information, and transaction records when payments are made for services, subject to applicable data protection and financial security standards.
• Third-Party or Publicly Available Data
  Information obtained from trusted third-party data providers, business partners, and publicly accessible sources that may be combined with information already in our possession to enhance the relevance and accuracy of our services.

Use of Information

We process information for legitimate business purposes, which include:

• Delivering and operating our services in accordance with contractual obligations.
• Responding to inquiries, providing customer support, and maintaining business relationships.
• Personalizing communications and delivering targeted marketing relevant to your professional role, industry, or company.
• Conducting lead generation, campaign optimization, and digital advertising activities.
• Performing analytics and research to improve website functionality, service offerings, and business operations.
• Detecting, investigating, and preventing fraudulent, unauthorized, or unlawful activities.
• Enforcing our contractual rights and legal obligations.
• Complying with applicable laws, regulations, industry standards, and lawful government requests.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies that allow us to:

• Authenticate users and maintain secure sessions.
• Enhance user experience and remember preferences.
• Measure website traffic, usage statistics, and engagement trends.
• Monitor the effectiveness of digital marketing campaigns and advertising efforts.
• Deliver targeted content and remarketing communications across platforms.

You may disable or restrict cookies by modifying your browser settings. Please note, however, that disabling certain cookies may impair functionality and limit access to features of our website.

Disclosure of Information

We treat information as confidential and do not sell or rent it to third parties. Disclosure may occur under the following limited circumstances:

• Service Providers: To trusted third parties engaged to perform services on our behalf, including hosting providers, analytics firms, marketing automation vendors, customer relationship management systems, and financial processors. Such parties are bound by contractual and confidentiality obligations.
• Business Partners: In connection with joint marketing campaigns, co-hosted events, or collaborative service offerings.
• Legal and Compliance Purposes: Where disclosure is required to comply with applicable law, regulation, legal process, or enforceable governmental request; or to protect the rights, property, and safety of Qualent Media, our clients, or the public.
• Corporate Transactions: In the context of mergers, acquisitions, restructuring, or the sale of assets, in which case information may be transferred as part of business continuity.

Data Retention

We retain information only for as long as reasonably necessary to accomplish the purposes outlined in this Privacy Policy. The duration of retention may vary based on:

• The nature of the information collected.
• The purpose for which it was collected and used.
• The requirements of applicable contractual, regulatory, or legal obligations.

Once retention is no longer required, information will be securely deleted, anonymized, or otherwise disposed of in accordance with industry standards.

Data Security

We implement commercially reasonable technical, organizational, and administrative measures designed to protect information from unauthorized access, alteration, disclosure, loss, or destruction. These measures include, but are not limited to:

• Use of secure servers and firewalls.
• Encryption of data transmissions where appropriate.
• Restricted access to sensitive information based on role and responsibility.
• Continuous monitoring and risk assessment.
• Staff training and adherence to confidentiality obligations.

While we strive to employ best practices in data protection, no method of storage or transmission over the internet is entirely secure. Accordingly, we disclaim liability for breaches or incidents beyond our reasonable control.

Individual Rights and Choices

Individuals interacting with our services have the ability to:

• Decline to provide personal information, though doing so may limit access to certain features.
• Opt out of receiving promotional or marketing communications by following unsubscribe instructions or contacting us directly.
• Adjust browser or device settings to disable cookies and tracking technologies.
• Contact us to request correction or updating of inaccurate or incomplete information.

Requests will be handled in a timely and reasonable manner, subject to verification of identity and applicable legal limitations.

Children’s Privacy

Our services and website are directed exclusively toward business professionals. We do not knowingly solicit, collect, or process personal information from individuals under sixteen (16) years of age. If such information is inadvertently obtained, it will be removed promptly upon discovery.

Third-Party Websites and Services

Our website may include links to, or integrations with, external websites, platforms, and services not operated or controlled by Qualent Media. We assume no responsibility or liability for the privacy practices, content, or security of such third parties. Users are encouraged to review the privacy policies of those entities prior to engagement.

Refund & Cancellation Policy

Qualent Media delivers highly customized B2B lead generation and digital marketing services tailored to client-specific requirements. By engaging with us, you acknowledge and agree to the following terms governing cancellations and refunds.

Cancellations

• Service cancellations must be requested in writing before the commencement of service delivery.
• Once services have started, cancellation requests will not be accepted, and fees will be deemed earned in full.
• Monthly or retainer-based engagements are billed in advance; cancellation requests for future billing cycles must be submitted at least 30 days before renewal.

Refunds

• Refunds are not provided for services already rendered, partial project work, or unused portions of contracted deliverables.
• Refunds may be issued only in cases of proven non-delivery of services as outlined in a signed contract, subject to management review.
• If approved, refunds will be processed within 15–30 business days to the original payment method.

Non-Refundable Services

All digital marketing campaigns, email deployments, and lead generation deliverables are non-refundable once executed, as they involve third-party costs and irreversible resource allocation.

Anti-Spam / Email Communication Policy

Qualent Media adheres to strict anti-spam standards and complies with applicable email marketing laws, including the CAN-SPAM Act and similar international regulations.

Email Practices

• We only send emails to individuals or businesses who have opted in, subscribed, or with whom we have an established business relationship.
• All emails include clear sender identification and contact details.
• Each marketing email includes an opt-out link; unsubscribe requests are honored promptly.

Prohibited Use

• Use of our systems for sending unsolicited bulk email is strictly prohibited.
• Clients found engaging in spamming will have accounts terminated and may face legal action.

Consent

By providing your email address to Qualent Media, you consent to receive service updates, newsletters, and marketing communications, unless you opt out.

Terms of Use

These Terms of Use (“Terms”) constitute a legally binding agreement between Qualent Media (“Company”) and the user (“you,” “your”) governing the use of our website and services. By accessing or using our website, you accept these Terms in full. If you do not agree, you must discontinue use immediately.

Intellectual Property

All website content, including but not limited to text, graphics, logos, icons, images, videos, software, and digital materials, is the exclusive property of Qualent Media or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Acceptable Use

You agree not to use our website or services in a manner that:

• Violates applicable laws or regulations.
• Infringes upon intellectual property rights of others.
• Transmits harmful code, malware, or spamming technologies.
• Attempts unauthorized access to systems or data.

Limitation of Liability

The website and its content are provided “as is” without warranties of any kind. Qualent Media disclaims all liability for damages, including direct, indirect, incidental, consequential, or punitive damages, arising from your use of the website or services.

Indemnification

You agree to indemnify, defend, and hold harmless Qualent Media, its employees, directors, and affiliates against all claims, damages, or expenses resulting from your use of the website or breach of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Jurisdiction for disputes shall rest exclusively with the courts in Pune, Maharashtra.

Policy Amendments

This Privacy Policy may be updated, revised, or amended periodically to reflect changes in law, technology, or business operations. Any modifications will take effect immediately upon posting, with the “Last Updated” date revised accordingly. Your continued use of our website and services following such amendments constitutes acknowledgment and acceptance of the updated Privacy Policy.

Contact Information

For any inquiries, requests, or concerns regarding this Privacy Policy or the handling of information by Qualent Media, please contact us at: [email protected]